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Privacy Policy

Please find below the Privacy Policy operated by ICE Europe Ltd. (company registration number 3793955) whose registered office is at 79 College Road, Harrow, HA1 1BD, doing business as Our Holiday Centre ("ICE" / "we" / "us" / "our"). ICE treats the handling of protecting the privacy of certain general information ("data") and specific personal information ("Personal Data") collected about our customers (referred to as "Customers," "you," or "your") seriously. This Privacy Policy details what information we gather, how we use it, and how to correct or change it. ICE will only use your Personal Data as specified here and for its legitimate business reasons. Your privacy is important to us. Please take the time to read our Privacy Policy and contact us if you have questions or concerns.

ICE has reviewed its policies, processes, procedures and practices to ensure that they meet legislation introduced within the European Economic Area (EEA), which includes the European Union (EU), in line with the EU Data Protection Directive (95/46/EC) and the EU Telecommunications Data Protection Directive (97/66EC) ("the Directives") and will continue to ensure that its policies, processes, procedures and practices comply in all respects with any future laws and regulations in relation to your privacy.

Information You Supply

We will process all data that we collect and hold on you fairly and in accordance with applicable law. As further explained in this Privacy Policy, we will ensure the quality and security of your data (even if the data is transferred to other companies in Europe or elsewhere); and we will fully respect your rights, interests and privacy with regard to your data. When you use the website, you may be asked questions about your holiday preferences and types of holiday activities of interest to you. We maintain this information to send you e-mail offers and to let you know when holidays are available that fit your preferences, unless you unsubscribe to receiving such information in accordance with this Privacy Policy. We will only collect, record, process and store data which is needed to fulfil our contractual obligations towards our Customers, our affiliated or related entities, associates, partners, and the customers of such affiliated or related entities, associates and partners; to serve other legitimate business interests such as credit assessment or marketing; or to comply with legal requirements. When we collect Personal Data from you, we will identify ourselves and inform you of the purpose(s) for which we are collecting data. If we are collecting data from you on behalf of one of our sister or subsidiary companies, or affiliated or related entities, associates or partners, we will identify that sister or subsidiary company or affiliated or related entity, associate or partner (the "controller" in terms of the European data protection regime) and explain that we are acting as the agent (or "processor") for that other company. We may also record or monitor telephone calls without notification for staff training and quality control purposes.

Third parties

ICE will not sell, rent or trade your personal information to third parties for marketing purposes without your express written consent. ICE will only pass your data to other third parties in accordance with this Privacy Policy, the Terms of Use and the Booking Terms and Conditions, or if required to do so by law. ICE may disclose your data to certain third parties authorised by us, such information as may be necessary to provide you with products and services you have requested or for the purpose of verification of details relating to your data held by us for legitimate purposes. Authorised third parties include but are not limited to third party travel service providers and ICE’s own professional advisers who are bound by confidentiality codes and when ICE is legally obliged to disclose your data.

ICE can obtain Personal Data from you (including your name, postal address, telephone number, email and your credit/debit card details in order to make payment and confirm the booking) from a number of different sources, including your IP address and cookies, over the telephone, through email or enquiries made through the website. You should be aware that when you are on our Web site you may hyperlink or be directed to other Web sites that are beyond our control and/or outside our service. These other Web sites may send their own cookies to Customers, and collect or solicit data and Personal Data. We do not control or endorse such third party Web sites and, therefore, are not responsible for their content, information, material, products, services or the hyperlinks or advertising contained or accessible through such Web sites.

IP Address

Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our website. Your IP address is a unique number that lets computers attached to the Internet know where to send you data – such as web pages you view. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users and to measure traffic within our sites. IP addresses gather broad demographic information for aggregate use. We can and will use IP addresses to identify a Customer when we feel it is necessary to enforce compliance with our Web sites' terms of use or terms of service, or to protect our service, our Web sites or those of our affiliated or related entities, associates, partners or Providers, our other Customers or the customers of our affiliated or related entities, associates, partners or Providers, or others.


"Cookies" are a standard browser feature that allows us to assign each visitor a unique, random number, like a user ID, which reside on your computer. This does not give us access to your computer or any personal information about you. Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most browsers are initially set up to accept cookies. You can re-set your browser to refuse all cookies or to indicate when a cookie is being sent. This way you have the opportunity to decide whether or not to accept the cookie. By accepting a cookie, keep in mind that your choice to decline e-mail offers remains unaffected. You may occasionally receive cookies from third party providers, and ICE does not control these cookies.


We exercise a high degree of care, skill and due diligence in providing secure transmission of your data and Personal Data from your computer to our Web servers. We use industry standard efforts to safeguard the confidentiality of your data and Personal Data, such as firewalls and secure servers, and secure server technology such as the industry standard Secure Socket Layers (“SSL") encryption to protect sensitive information such as credit card numbers for transaction purposes. All of your credit card information is kept on a secured server for maximum security. Your credit card and billing information is sent in an encrypted form and cannot be read over the Internet. Once we receive your credit card information, we store it on a server that is inaccessible from the Internet. All credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. You are welcome to call in your credit card information and complete your purchase by phone if you feel more comfortable doing so. Unfortunately, no data transmission over the Internet is 100% secure, and as a result, while we strive to protect your data and Personal Data, we cannot ensure and do not warrant the security of any information you transmit to us or from our on-line products or services, and you do so at your own risk.

Information to be sent abroad

order to complete your booking, ICE will also need to collect information about you, and others included in your group, to pass to third parties (eg, relevant hotels, excursion operators, etc) for the purposes of booking your holiday, or for analysis, technical processing or other legitimate purposes. This may involve the transfer of information outside the European Economic Area (“EEA") and by providing ICE with this information you provide your consent (and the consent of those included in your group) to transfer such information out of the EEA. The countries where such other facilities or third parties are situated may have no data protection legislation, or laws which are less rigorous than the legislation introduced by the Member States of the EU and the EEA. In such cases, we will ensure that your rights with regards to any such processing and your data will still be adequately protected. The information collected may include, but is not exclusively limited to, details such as your name, your address (in order to send the confirmation invoice and travel documentation to you), your email address and telephone number (if we need to contact you about your booking urgently), and the same details of those in your party. If we transfer your Personal Data to agencies or third parties outside the EEA, we require similar, binding contractual undertakings, and we monitor compliance. Our affiliated or related entities, associates and partners have agreed to adopt equivalent measures.


Data Protection Act

You have the right to ask ICE not to process your personal data for marketing purposes. You also have the right to access information held about you by ICE. Should you wish to have access to all or a particular part of your data, please contact Customer Service at ICE Europe Ltd., 79 College Road, Harrow, HA1 1BD, or email us at Such access will be granted in accordance with the requirements of applicable national legislation and will be subject to a fee of £10 to meet ICE’s costs in providing you with details on the personal data we hold about you. The information will be forwarded to you within an appropriate period of time in accordance with applicable national legislation, and where any discrepancies are discovered following your enquiry, we will take immediate steps to validate and, where appropriate, correct our records.


By using this website, and by disclosing your Personal Data via the website, over the telephone or via email or post you consent to the collection, storage and processing of your personal information by ICE in the manner set out in this Privacy Policy, the Terms of Use policy and the Booking Terms and Conditions. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEB SITE. Your continued use of our' Web sites following the posting of changes to these terms will mean that you accept those changes.

Unsubscribe Policy

You may at any time unsubscribe to receiving information from ICE by sending an email to

Change/modify details

If you change your contact details, please send an email with your new details to


If you have any questions or concerns about the information ICE holds about you, you may email ICE at Alternatively, you may write to ICE at ICE Europe Ltd., 79 College Road, Harrow, HA1 1BD.

‚ĆRCI Travel is operated by ICE Europe Ltd (ICE) trading as Our Holiday Centre and uses the name RCI Travel under licence from RCI Europe. RCI Europe is a separate entity and does not supply any travel services and is not responsible for any of the products or services sold by RCI Travel. ICE is an ABTA bonded company. Registered office: 79 College Road, Harrow, HA1 1BD. Registration number 3793995. All bookings with RCI Travel are subject to their booking conditions. Not all RCI Travel products are available in all countries, UK Copyright © RCI All Rights Reserved.

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